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Ultimate Hampers

Privacy Policy

PRIVACY POLICY

Ultimate Hampers is committed to protecting your privacy and ensuring any personal information we collect from you is dealt with in a way that is consistent with applicable privacy laws in Australia.

By using this web site (www.ultimatehampers.com.au), you agree to the Privacy Policy which is set out below. 

PERSONAL INFORMATION

We may collect personal information from you including name, email address, physical address and other contact details, other information relevant to special offers, competitions and customer surveys.

Ways in which we may use your personal information: 

  • for order processing purposes
  • to notify your chosen charity that you have selected them for donation purposes
  • for our own internal record keeping
  • to improve our website, products and services we offer
  • to send occasional emails about new products, special offers or other information which we think you may find interesting
  • to contact you for market research purposes via email 

Any information you provided to us will not be passed on to any third parties, with the following exceptions: 

  • if we are required by law to do so
  • if we engage a third party to provide you with goods or services (eg courier company) and we need to provide them with relevant information to enable them to fulfill your goods and services requirements
  • your details will be forwarded to the charity you chose when making a purchase unless you indicate that you do not wish this information to be forwarded to them by telling us this in the "Order Instructions/Comments" box during checkout 

Your rights and obligations 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ultimate Hampers, PO Box 684, Plympton South Australia, 5038.

We will always give you an option to opt out of receiving any further communications from us. Please ensure you tick the appropriate checkbox if you do not wish to receive marketing materials/newsletters from us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ultimatehampers.com.au.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at info@ultimatehampers.com.au. We will promptly correct any information found to be incorrect. 

PAYMENT SECURITY 

We are committed to ensuring that your information and all transactions processed on our site are secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

Ultimate Hampers utilise a NAB payment gateway to accept credit card payments. This means that customer card details are not stored on the Ultimate Hampers website and so subsequent orders will require new entry of credit card information. The NAB Transact payment gateway complies with the Payment Card Industry Data Security Standards (PCI DSS) – the global mandate by the payment card schemes for merchants and payment processors. NAB Transact payment gateway uses secure socket layer technology (SSL) to encrypt information. 

If you are not comfortable making an online credit card payment, please give us a call on (08) 8297 8390 or 0408 822 757 and we would be happy to process your order by taking your credit card details over the phone. 

Alternatively, you can make an electronic funds transfer into our business bank account. Your purchase will be dispatched once you have sent your online remittance details to us via email info@ultimatehampers.com.au

COOKIES 

No, not the kind you eat, although we do have plenty of those! …Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information in an anonymous form. The Cookies, which are industry standard and are used by most Web sites, including ours, can facilitate a user's ongoing access to and use of a site by allowing us to customise the web site to your needs. Most web browsers offer a feature that allows you to accept or refuse cookies if you don't want information collected through the use of Cookies. Before choosing not to accept cookies, you should note that Cookies may be necessary to provide you with some features on our website. 

GOOGLE ANALYTICS 

This website uses Google Analytics to help analyze how users use the site. The tool uses information generated by cookies (explained further above) about your use of the website (including IP address). This information is transmitted to Google and used to evaluate visitors' use of the website and to compile statistical reports on Ultimate Hampers' website activity. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. 

THIRD PARTY SITES 

We provide links to Web sites outside of our own. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website or make any representations about them. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement. 

PROBLEMS OR QUESTIONS 

If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us

Ultimate Hampers reserves the right to make changes to this policy periodically as required.